Privacy Policy

Last updated: October 2026

Your Privacy Matters Here

Books N Arts is an online bookstore and stationery shop run from Multan, Pakistan. Medical books, school and college textbooks, novels and stationery all go out to customers in every province. Along the way, the store handles some personal details, and this page explains exactly what happens to them.

By using booksnarts.com, a visitor accepts the practices below. Not comfortable with something? Get in touch before placing an order and the team will gladly explain.

What Information Is Collected

Details customers share directly

  • Name, phone number and email address
  • Delivery address and city
  • Payment preferences (full card and bank details are never stored on the store’s servers)
  • Messages sent through the contact form, WhatsApp, email or phone

Details collected automatically

  • IP address and browser type
  • Pages viewed and time spent on them
  • Device type, such as mobile, tablet or desktop
  • Cookies and similar tools that remember the cart and settings

Details from other sources

  • Courier partners may pass on delivery status updates
  • Social media profiles may share basic public details if a customer signs in or interacts through them

Why the Data Is Needed

Nothing is gathered just for the sake of it. Customer data helps the store to:

  • Process orders and deliver them anywhere in Pakistan
  • Send confirmations, delivery updates and receipts
  • Answer questions, complaints and return requests
  • Improve the website, the book range and the stationery shelves
  • Share offers and new arrivals (only with the customer’s permission)
  • Keep the site safe and stop fraud or misuse

Cookies Explained

Cookies are tiny files saved on a device. Books N Arts uses them to:

  • Hold items in the cart while a customer browses
  • Keep an account holder logged in
  • Spot which books and products are popular, so stock can be planned better
  • Show offers that match what a customer looked at earlier

Cookies can be switched off in any browser. Be aware, though, that the cart and checkout may not run smoothly without them.

Who Sees Your Information

Books N Arts does not sell customer data. Not now, not later. A few trusted partners do receive limited details, simply so an order can reach its owner:

  • Courier partners: They need the address and phone number to deliver the parcel
  • Payment processors: They handle online payments securely
  • Website and IT providers: They keep the site up and running
  • Legal or government bodies: Only when the law demands it, or when protecting the store, its customers or the public

Advertisers and random third parties never get access just for a quick profit.

How Long Data Is Kept

Order history and account details stay on file while an account is active, or for as long as returns, complaints or legal duties require. If a customer asks for account deletion, personal data is removed. The only exceptions are records the law forces the store to hold, such as tax and transaction files.

Your Rights as a Customer

Every customer has a say. At any time, a customer can:

  • Ask what personal information the store holds
  • Request a fix for wrong or outdated details
  • Ask for the account and its data to be deleted
  • Stop promotional emails or messages, no questions asked
  • Raise questions about this policy

To use any of these rights, send an email or message. The team will deal with it as fast as possible.

How Your Data Is Protected

Reasonable steps are taken to guard information against theft, loss and misuse. These include secure servers, limited staff access to customer data and encrypted checkout pages for payments. Still, no website anywhere can promise perfect security. Customers can help by keeping account passwords private.

Children and Privacy

Many buyers here are parents or guardians shopping for students. The website is not built for children to use alone, and the store does not knowingly collect personal details from minors. If a parent thinks a child shared information without permission, contact the team and it will be removed.

Links to Other Websites

The site may point to outside pages, such as a courier’s tracking portal or a payment gateway. Once a visitor leaves booksnarts.com, this policy stops applying. It is wise to read the privacy rules of any outside site before sharing details there.

Changes to This Policy

The policy may be updated from time to time because of new features, new laws or a need for clearer wording. Whenever that happens, the date at the top of this page changes. A quick look back now and then helps, especially before a big order.

Contact Books N Arts

Questions, worries or requests about privacy? Reach out anytime.

Books N Arts

Replies usually arrive within a day or two.